Refund policy

Last updated 2026-08-24.

Space Kenya sells digital access, alerts, research tools, cited reports, and business services. We keep pricing clear before checkout and handle refund requests fairly.

My SpaceKE Plus

You can cancel a Plus subscription at any time from your account settings or by emailing [email protected]. Cancellation stops the next renewal and your paid access continues until the end of the billing period already paid for.

If you buy Plus by mistake, are charged twice, or cannot access the paid features, write to us within 14 days of the charge. We will refund duplicate or mistaken charges, and we will refund a first Plus payment when the paid access did not work for you.

Annual Plus plans

The annual Plus plan is discounted because it is paid in advance. If you request a refund within 14 days of the annual charge, we will refund the annual payment. After 14 days, we review requests case by case and may refund the unused full months when there is a clear billing issue or the service is unavailable.

Paid reports

Paid reports are human-reviewed research deliverables. A report order is refundable before research work starts. Once research has started, we may refund if we cannot deliver the report within the stated scope. Delivered reports are generally not refundable because the research work has already been performed.

SpaceKE Advisory

The advisory fee buys independent work, not a particular answer. We are paid the same whether we tell you to proceed or to walk away, so a report that says "do not buy this" is the service working, never grounds for a refund.

Before we start, the fee is fully refundable. Once the work has started we refund the part not yet done. Once the written dossier has been delivered the fee is not refundable, because the work it paid for has been performed.

If we find a red flag and you walk away from the project, the fee carries to your next project for twelve months. That is a credit rather than a refund, and it is the point of the arrangement: you should never be out of pocket for having asked.

If we cannot complete the work we agreed, for any reason on our side, we refund in full.

Business services

Business services such as Spotlight, Reach, Studio, Intelligence, and Verified are governed by the agreed scope for that service. If a campaign or service is removed by Space Kenya before the agreed period ends, we refund or credit the unused portion. If a client asks us to stop after work has started, we refund only the unused part that has not yet been delivered.

How refunds are processed

A refund goes back the way you paid: a bank transfer is refunded by bank transfer to the account you paid from, and a card payment goes back to the card through our payment processor. Processing time depends on the bank, the card network and the processor, and is usually visible a few business days after approval.

How to request a refund

Email [email protected] with the account email, payment date, amount, and reason for the request. Privacy and legal questions use the same address.